Overwritten.net
Games => General Gaming => Topic started by: PyroMenace on Sunday, January 27, 2008, 03:50:21 AM
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I'm going through yet another problem with this piece of shit console, and from what Ive looked up about it, this problem is completely isolated and totally unique to me cause I've heard of no one else with the problem. The deal is I can't download any, ANY media thats media rights protected. I get this error that says "Media Usage Rights could not be downloaded blah blah blah...". Now the error itself isnt that rare, it was more prevalent in Canada last month when the amount of users for Xbox Live increased a lot, and it had something to do with ISP companies. My problem is different. This error is not connected to my ISP, not my Xbox Live account, and not even to my hard drive, but to the console itself. This puzzles me as I assumed a console without a hard drive was just like any other 360 console, apparently not. I took it over to K-Mans place and we switched hard drives on our consoles and discovered I was able to download content just fine with my hard drive on his console, but he wasn't able to download videos at all with this hard drive on mine. According to my dashboard version its completely up to date. Once again, I'm completely fucked. I'm going to call the support line and curse some Indians out.
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He has seen the liiiight...
I know I'd be pretty ticked off if I were going through all that. Wish you the best of luck man.
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I'm going to call the support line and curse some Indians out.
hahahaha.... hahaha... I really laughed out hard at that one.
Pyro: I see a fucking red circle again!
Indian tech support girl: Where sir? On your Xbox 360?
Pyro: No, on your fucking forehead! OF COURSE THE 360!
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hahahaha.... hahaha... I really laughed out hard at that one.
Pyro: I see a fucking red circle again!
Indian tech support girl: Where sir? On your Xbox 360?
Pyro: No, on your fucking forehead! OF COURSE THE 360!
Hahahaha Oh man ;D Imagine! hehehe
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For those who don't get the red circle reference, search for "Indian girl red dot forehead" on google images.
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Sheesh, no wonder I stick w/ PC gaming....
Damn, Pyro -- that really sucks. :(
Lawsuit, Pyro!
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Don't make this about PC vs consoles, D. There's enough of that here already.
Pyro, that makes no sense. My 360 started as a core system, no HDD. I added one later. I've not had any problems. Is the box you have now the same one you started with? I know there can be issues if your box dies and gets replaced with a different one. Protected content is tied to both your account *and* your individual console, so when you take your HDD and move it to another box, you can only use content you bought by being logged into Live. The only other thing I can think of is that XBL identified your box as modded. There have been stories of users getting shut out unfairly because of errors in the system that identifies modded consoles. I wonder if it's even possible that some people got repaired units which were modded, and the repair techs didn't catch it. (You don't get your own box back when you send it in, but one from a pool of already serviced units.)
You had to send yours in, right? I know someone here did. If you got back a different unit from the one you sent in, and it's definitely the cause of your woes, I'd call up and get it taken care of. Just be sure it isn't the problem I mentioned (about having to be logged into Live to use downloaded content) because that one everyone with a replaced 360 has to deal with.
It's a bunch of shit. No doubt. I'm definitely not defending them. Good luck, man.
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I was tempted to turn this into a PC vs Console battle, but that wouldn't do anyone any good. It doesn't fix Pyro's situation. I will say however that one of the strengths of consoles is that such problems are supposed to be minimal to non-existent.
Honetsly with all the problems Pyro's been having a replacement is what should have been done on behalf of the manufacturer.
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I was tempted to turn this into a PC vs Console battle, but that wouldn't do anyone any good. It doesn't fix Pyro's situation. I will say however that one of the strengths of consoles is that such problems are supposed to be minimal to non-existent.
Yeah, keyword is "supposed to."
Really, though -- WTF is Microsoft doing here??? First the red circle issues, now this crap???
It's not like the X360 is an unpopular console, either....this thing shouldn't be having *that* many issues...
Honetsly with all the problems Pyro's been having a replacement is what should have been done on behalf of the manufacturer.
And then some.
This is ridiculous.
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The 360 situation is an absolute clusterfuck, and I hope MS loses another few billion on the deal, some of it to lawsuits. Put together the poor hardware design with their obsession about controlling every bit and byte that goes through the pipe, and it's a wonder anyone has an easy time with it. I guess enough XBL users haven't been screwed yet. Every time I turn mine on, I wonder if that's the day my nightmare starts. I've never had that kind of trepidation handling any other console. I jumped in with both feet, though, and at this point I'd lose way too much if I told MS to shove it all up their ass, where I guess it came from in the first place.
Pyro, how old are you, man? I know we have at least one teen around here. XBL now blocks minors from getting any M content. It's based on your account stats, and there's nothing you can do other than creating a new account. Just a passing thought . . .
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Don't make this about PC vs consoles, D. There's enough of that here already.
Pyro, that makes no sense. My 360 started as a core system, no HDD. I added one later. I've not had any problems. Is the box you have now the same one you started with? I know there can be issues if your box dies and gets replaced with a different one. Protected content is tied to both your account *and* your individual console, so when you take your HDD and move it to another box, you can only use content you bought by being logged into Live. The only other thing I can think of is that XBL identified your box as modded. There have been stories of users getting shut out unfairly because of errors in the system that identifies modded consoles. I wonder if it's even possible that some people got repaired units which were modded, and the repair techs didn't catch it. (You don't get your own box back when you send it in, but one from a pool of already serviced units.)
You had to send yours in, right? I know someone here did. If you got back a different unit from the one you sent in, and it's definitely the cause of your woes, I'd call up and get it taken care of. Just be sure it isn't the problem I mentioned (about having to be logged into Live to use downloaded content) because that one everyone with a replaced 360 has to deal with.
It's a bunch of shit. No doubt. I'm definitely not defending them. Good luck, man.
Yea I can't make any sense of it either. And yea, I sent it in and got it back just last week. They gave me the same one back since it had the same serial number, and I know some parts were replaced since I took note of what kind of optical drive I had in there before I sent it out. I had a Samsung drive, then I got it back with a Phillips drive, I was able to know by this picture.
(http://mobile.xboxversions.com/images/360drives.jpg)
But what you say about it perhaps being identified as modded sounds interesting, I didn't think of that. When I switched my hard drive over on K-Man's console, I logged into my account and was able to download stuff normally, so its not linked to my account or the hard drive. We isolated it down to the console.
Cobra: I'm 25, there should no restrictions on my account, and Ive looked through the control options on the console to make sure all content is set on allowed.
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Then maybe whatever they did to it internally triggered an overly sensitive banning mechanism. If there's any other explanation, I can't think of it off the cuff.
Edit: Interesting picture. The Hitachi tray just popped out on mine. :)
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Ewww @ Phillips!
I had so many issues w/ them, for optical drives in my previous PC -- namely, CD-Burner drives. I had so many of those burn-out, for no reason what-so-ever under my old PC's warranty; and replace. Around 3 or 4, if I recall correctly; in a matter of no time, too. They're crap.
Man, seriously -- Microsoft really owes you a new X360, HDD, free subscription for XB Live for some good amount of time (like forever!), and then some for all the crap you're putting up w/ them.....
Bleh at this mess!
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Im on the line with them right now. This guy is a little more competent than the last guy I talked to a couple days ago, but he's in way over his head on this one.
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They couldn't do anything, or at least the guy I talked to was an utter fuck wit.
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Is he Indian?
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From what I could tell he was. They all are and half the time your trying to decipher broken english.
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From what I could tell he was. They all are and half the time your trying to decipher broken english.
I can imagine the frustration man. I have to deal with a printshop here (sending artwork for prints etc.) and they just barely speak English so it's difficult to explain things to them. Fortunately what I can't explain in words I can sometimes draw for them to see.
I don't get why won't they just replace the console though?
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The audacity of these companies to ship their customer service overseas... it infuriates me more than I can tell you. I've had to deal with it before, and if I had to deal with it again, somebody would probably die.
Anyway, this sucks man. The Samsung drive just popped out of my unit, interesting picture. I've not had good luck with Philips in the past... I wonder if their drives are anything to worry about. I'd guess not in the grand scheme of things, but who knows. Wish I had some good advice for you. Did they give you any kind of hope at all? Did they tell you that you could send it in again and maybe get it fixed with a new unit or something?
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I have to say, of those three, I'd rather have Phillips purely because I have no experience with them.
I've bought two Samsungs, and they both crapped out within a year, which is incredible. The LGs my cousins had, all came with heating issues. Meanwhile my 1999 Creative DVD drive is still in perfect functional order.
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(http://i107.photobucket.com/albums/m310/Borgs_2006/omgpyros360.jpg)
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I would totally laugh at that, but I think Pyro is going to kill Ghandi as soon as he gets back from work. And I don't want to die today.
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I have to say, of those three, I'd rather have Phillips purely because I have no experience with them.
Ewwww...you're crazy! :P
I've bought two Samsungs, and they both crapped out within a year, which is incredible.
Oh yuh -- that's basically what happened with my Phillips CD-Burner, on my old PC.
And worst of all, the Phillips CD-Burner was VERY picky on what CD's I'd use to burn CD's onto, too -- some types, just wouldn't allow for burning, for some reason.
Never had that problem once I switched to Lite-On.
My DVD drive also was a Phillips on that PC, and that burnt out, too. And that had to be replaced, too -- luckily that got replace (under its warranty) with a Sony DVD-ROM; and that hasn't crapped out since.
The LGs my cousins had, all came with heating issues.
Bleh.
Meanwhile my 1999 Creative DVD drive is still in perfect functional order.
Really???
Wow!
I bet you got a lot of use out of that drive, eh?
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I would totally laugh at that, but I think Pyro is going to kill Ghandi as soon as he gets back from work. And I don't want to die today.
Hahaha...
I'm glad that I decided against drawing tears.
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No actually that really made my day, that was hilarious.
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For some reason this comes to mind. (http://www.cracked.com/video_15842_terrible-secret-behind-worlds-greatest-card-trick.html)
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D, I guess Phillips is out as well. They all suck then.
I got a lot of use out of my Creative for sure.
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I have to say, of those three, I'd rather have Phillips purely because I have no experience with them.
I've bought two Samsungs, and they both crapped out within a year, which is incredible. The LGs my cousins had, all came with heating issues. Meanwhile my 1999 Creative DVD drive is still in perfect functional order.
Samsung makes some good stuff, but their optical equipment is most certainly excluded from that. Their optical drives are - by far - the worst I've ever dealt with. They are utter pieces of shit.
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I just got an email back from support, they are telling me to call the support line... god help me.
I fail to see what they can do by phone, they can't do by email. Details are much more clear and better explained by email. Fucking hell.
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Man that sounds so frustrating.
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Here's the way I look at it. Microsoft is a large corporation that employs a lot of people. It's quite possible lots of those people don't know the true function of other departments in Microsoft or don't know where something should go that isn't handled directly by their department.
It happens all the time where I work. You know what you and your department don't do, but if it's like a special case or request, no one in any department knows what to do because it doesn't fall in that explicit realm of what you do.
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I've had my own frustration with it for a good year. Since I don't care about multiplayer generally, it doesn't bother me very much, but it's just wrong, and even more wrong that no one steps up to make it go away. I can almost never connect to game servers. I've tried opening specific ports on the router, and even DMZ'ing the 360's IP address. One out of, oh, 10 times it connects. The rest of the time, attempts result in a frozen screen until a timeout minutes later (or an exit to the dashboard in disgust). Last night, replying to an invite to multiplayer in Burnout Paradise ended up with me having to exit the game entirely. The Start and Back buttons stopped responding. Is that weird or what? Turns out I was visible to my Friends list, and was able to get the invite, but I was not connected to the game servers. That I guess sent the game to some altered reality, and eventually to one of those interminably long waits on the "connecting to servers" screen.
No one seems to be able to answer this, and all I ever get in response to official queries about it is the runaround. "Check with the other guys" or "it must be your fault", basically is what the answers boil down to.
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That sounds unusual. I never had such a problem. Did you run the network test and it all came back ok?
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It being a special case makes sense. I guess they'd rather bounce you around than try to handle it individually. I think once you are bounced around enough on record, you will get help from a higher up.
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Yes, the 360's network test always comes back OK ("NAT Open" in particular). Let me ask you a quick question, Scott. What's the deal with UPnP? The EA support page mentions it would be desirable to set up the router to support it, but I see absolutely nothing on UPnP on the router's config app, or over at Linksys (WRT54GS).
I've not pushed very hard for answers because of my general lack of interest in online contests. XBL works without a hitch for everything else. It's just that being compulsive, it bugs me. Last night's failure to launch only brought the annoyance to the forefront again.
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I turn off UPnP and use discreetly opened ports. UPnP is a stupid service that auto-opens ports on your router (if it's enabled). What's to stop some virus or trojan on your PC from using UPnP? As far as I can tell: nothing. Anyway if you know what ports to open, UPnP is not necessary. I believe Xbox Live uses UDP port 88 and TCP/UDP port 3074.
As far as your issue enabling UPnP, I'm not sure how much I can help. I have a Linksys WRT54GL, but I use the Tomato firmware (http://www.polarcloud.com/tomato). I know it supports UPnP, but I'm not sure if the default Linksys firmware does or not. I thought it did, but I couldn't tell you where in the interface you enable it.
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Yes, those ports are open to the 360's IP. I got them from the EA support page. Thing is I can connect occasionally. If I connect once and it works right once, then it seems to me I've done everything right, even if it fails every other time. ??? Or . . . I don't know or what. If it works once it should work always, if the rules stay the same. I think they suck, but I can't prove it. Maybe they only suck with some people on some ISPs with some routers that run some firmware. If there's no workable answer, fuck it. The problem is not widespread enough for them to care, and online gaming is too low of a priority for me to care enough.
I definitely don't want ports opened by some unknown mechanism behind my back. No UPnP for me, thanks.
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Scott, more network madness. EA support sent me a link to the Ultima Online Trace Utility (http://ftp://ftp.ea.com/pub/origin/patches/uo/uotrace.exe) and told me to do a trace route to easo.ea.com. [snip]
Edit: Never mind. I'm an idiot. I'm going to open a path for this app in my software firewall and get back with results then. Duh.
Edit 2: Interesting. Do all those dead-looking hops create problems? I also got a "max hops exceeded" message when it traced to #19 on the list. It's an EA address, though, so I assumed it made it all the way? I wish I understood all this stuff better.
(http://home.cinci.rr.com/jgoods/images/uotu.jpg)
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Scottws: Master of networking.
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Well, it is my major.
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I didn't know that.
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Check my last post again, if you would, Scott. I updated with a pic from the trace utility. Thanks.
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I'm not too good at traceroutes. Those "missing" ones just don't respond to pings, but are handling the traffic. I'm not sure why there are so many hops. It only took me 14 to get to that server that is your last hop. I didn't hit those ones you did, but then again it looks like you have RoadRunner. I have Zoomtown.
What did they want to know from the traceroute? I think it's funny they made you get some program to do that. The only thing that's different from a normal traceroute (tracert command in Windows) is that it pings each point on the route 25 times.
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Don't know. I figured they wanted to know what was happening between home and their server. I'm not sure how it helps anything. I should get another reply by tomorrow. Let's see what they say.
Was that 14th hop on yours the last one? I got a message saying the max number of hops was exceeded (at 19). I was wondering if there were any more places after that got cut off.
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Well I don't know what your final destination was. I just traced the route to that last IP (19th hop). It was my 14th hop. I didn't get any max hops exceeded messages.
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In your UO Trace route information, we have found that the log in process is being held up when your routing hits any of the server switches that are dropping or lagging all data. Unfortunately, the issue you are experiencing indicates that in your routing to our log-in servers, the network appears to be congested in such a way that you cannot connect consistently and you may either need to contact your ISP directly and have them contact the owners of the following network point(s) you are experiencing issues with and have them reconfigure or have your ISP re-route your connection via proxy server to see if they can correct the issue that way. In both case, this troubleshooting lies more with the ISP’s which you are connected and passing through and will need to be addressed on that end.
So that's that, I guess. I had similar problems in Test Drive Unlimited, which isn't an EA-published and supported game. Between that and seeing the long traceroute, I'm inclined to believe this is not a cop out. I guess the people to chase after next are at Time-Warner cable. I'm almost completely sure it's not worth it.
How can using a proxy server speed things up? I would've thought it would actually slow things down.
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Nah, not really. In a way, NAT routing is very similar to a proxy.
But yeah, that sucks. You probably won't get anywhere with TWC. Especially since cable is a shared service, maybe people in your area are excessively active on RR? I don't know.
Maybe you could give Zoomtown or Duke Energy's Internet a shot.
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The story, which I thought was finished, has moved on to a sequel. Someone with the tag "TheSoldierBoy" was replying to problem threads at the Xbox 360 Paradise forum, trying to be helpful, and implying he's with Criterion. His first name is Matt, and appears to be the genuine article. I've managed to engage him in a PM conversation. Here's the latest bit of importance:
Hi again, thanks for all the information, this is going to be useful. Can you just confirm if this is an ingame invite or a cross-game invite?
Also regarding the 100% loss listed in the screenshot. This isn't a problem as some servers won't respond to a ping (to prevent attacks) and this is reported as 100% loss. The important bit is that the connection to the server is successful so we need to investigate further.
Please be patient and we'll get back to you as soon as we can.
-Matt
They're aware of the lousy behavior of the program when connections fail, and are planning an update soon, this week I think. His take is obviously different from EA Support's. He's taken the responsibility for the connection failures. Obviously, all this presumes that he is in fact who he says he is. If he's spoofing, he's doing a great job.
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Right, yeah I said the same thing about the servers where there was 100% packet loss. I don't know why it was so useful, but whatever. If he knows what he's doing, then hopefully you can get a good resolution.
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Well I just formatted the hard drive on my 360. So its completely been wiped of everything, saved game data and all. XBox Live sign up is currently unavailable, figures, but once I can recover my gamertag I'll see if this fixes the problem. If it doesn't, I'm taking the 360 back, and I'll probably pick up an elite instead. I'm not dealing with support for this issue, cause I really doubt they can solve it. I'm wanting them to allow me to send it back to them to fix it, but they will fight to the death to prevent that. They will just give me the run around, try again later then call back, or I'll get some guy that cant understand what the fuck I'm saying. I've tried everything thats conceivably possible and nothing has worked, the only other option besides dealing with support and being extremely frustrated is to get rid of the piece of shit.
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I'll cross my fingers for you, man. Failing that, I say we bomb some office buildings.
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Yeah, Pyro's whole 360 debacle has been immensely ridiculous.
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Alright I tried emailing them, pretty much asking them if I can send it in for a repair, here's the email I sent:
I am sorry but I have resorted to emailing because support has been down for the passed couple days after repeated dropped calls. I really need someones help with this issue because it hasn't been resolved in 2 months. I've included passed emails so you can understand the problem better.
In January I had my console sent in for repairs, my console was getting 3 red lights. I got it back for the most part fixed, it plays games fine. Its mainly a problem with Live Marketplace. I cannot download any sort of media or videos specifically that has media usage rights. The error I am getting is this:
"Media usage rights could not be downloaded. Please try again later. Any points you used for this transaction have already been deducted from your balance and will not be deducted again. Status code: 803c0002"
This is preventing me from downloading any media at all associated with media usage rights so that includes, movies, movie trailers, and TV show content etc. I have paid for 2 episodes that never have and will not ever download. I have called support several times only to find that they are perplexed at the issue and insist that I wait to see if it goes away. If you look at the emails below, theres one in which I wrote a list of all the things I have tried, which is everything that I and the support members thought of. I even switched out my hard drive for my 360 to a friends to see if it changed matters. The latest attempt that I made which was a last ditch effort was completely formatting the hard drive, which removed saved game data and all.
As you can see its a rather frustrating situation and I'm being as patient as I can with the matter. I did ignore the problem for sometime which is why its been so long. But after this period I have still been stuck back with the same problem, a problem as far as I could research on the issue, which is extensive forum hunting on various XBox forum boards including the official site, is completely isolated to me because all issues associated with this error were only temporary to a handful of movies for a short time span.
In the end what I am asking can be done is my console be sent away again for repair so someone from Microsoft can investigate the issue themselves since I have tried all that I can think of and I do not have the resources to go any further. If this can be done then you have my personal thanks and I will be glad to patiently wait through the process. Thanks.
- Corey
Now here is the response:
Hello Corey,
Thank you for writing Xbox Customer Support!
We have received your email. As I understand, you are unable to download some contents from Video Marketplace that is media rights protected or licensed and you get an error message “Media usage rights could not be downloaded”. I apologize for the inconvenience that this might have caused you.
Beginning in May 2007, the Xbox LIVE service will restrict the download or purchase of content based on geographic location of their console.
Xbox LIVE will determine the user’s geographic location based on their console’s IP address upon login. If the content the user is trying to obtain is restricted in their geographic location, Xbox LIVE will block the purchase or download from occurring.
Upon blocking content, the user recieves the following error message: "This item is not available from your current location."
Licensing Compliance will primarily affect Video Marketplace content, as it is licensed only for U.S. distribution. Additionally, gaming content will be restricted based on government regulation. There are certain countries, such as Germany, where that content cannot be viewed per government regulation.
Note: US military bases should not be affected by this policy due to the fact that Xbox LIVE worked with the Department of Defense to get as many bases immune from the restriction as possible. If a soldier calls Xbox Support and have restrictions on certain content while playing from a US base located outside of the US, they should have their case escalated to their base's commanding officer to have their connection placed on the official Department of Defense's network. Thank you for understanding.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.
You may also call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 8am to 12mn US Central Time.
To expedite service, please provide Service Request Number 1056940443 when you call.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
Martin
Xbox Customer Care Team
I guess they are asking me to wait till May. Fuck them.
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I hate support. So useless. I like how their email doesn't address anything you said in any capacity.
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Beginning in May 2007
check the date again.
they aren't asking you to wait, they're just telling you recycled and irrelevant information.
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Where do they think you are?
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check the date again.
they aren't asking you to wait, they're just telling you recycled and irrelevant information.
Oh shit I did just notice that. I didnt even notice it since they were talking in future tense. So its like, I didnt even get any sort of solution, just a bunch of useless info.
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They are just pasting useless info. You need to write everything including your correspondence and mail it to gamasutra, kotaku and joystiq.
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What's wrong with this picture?
(http://home.cinci.rr.com/jgoods/images/RRoD.jpg)
Take a fucking guess.
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Sucks.
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Damn. The nightmare begins anew. Let us know how it turns out, Cobra. And see if you can run Sins of a Solar Empire. That'd be a great way to pass the time while your box is in the shop.
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What's weird is that it's working. It was working in that picture, see? The RRoD is animated, and it went round and round for almost an hour as I continued to play. The whole story is a bit more complicated. The DVD speed dropped audibly, like when a disc can't be read at multiple-X in a PC reader, and it drops to a safe speed. (That has happened to me before in other games, and I've always saved ASAP and rebooted. It seldom happened again.) A bit later, the game crashed with a nasty pop sound through the speakers. I power cycled, and nothing. Black screen. No red ring. I power cycled again, and it came up. I went into the game, and it crashed on the opening screen. 3rd time was a charm, it came up, worked, then the red spinning started. After I got over the shock, I noticed that things were loading up slow. Textures popping in one by one, that sort of thing. Then, it seemed to sort itself out. I played the game for close to an hour. Then I decided to see if another power cycle would make the red nightmare stop. Thinking it might be related to the DVD reader, I ejected the game disc, powered off, waited about a minute, then powered back up with no disc. Came right up without a hitch. No red ring. I looked for the most work-intensive thing I had on the HDD, and came up with the Crackdown demo. Fired that up, and played it till it timed out. That got me in the Crackdown mood, so I went for the full game. In went the Crackdown disc, and I played it for hours. It's off now. Had other things to do.
I think it must be the fucking DVD reader. It does sound louder and whinier than ever. Some games make a lot more noise in there than others. Have you noticed? Mass Effect is one of them. It probably stressed the borderline piece of shit into surrendering. Problem is, now there's no RRoD anymore. I have no doubt it will happen again sometime, but as long as it works, MS ain't gonna do shit for me.
Bitch, bitch. Man, they suck. Discs get hot in there, so it's no big leap to conclude that if the electronics survive the oven, maybe the mechanical components won't.
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Well, it's fully broken now. Goes to 3 red lights right away, with or without a disc. I'm glad in a way. I know this is covered. Such a Christmassy look. Red and green.
I sent an email to support at xbox.com. I probably should call instead, but I don't feel like dealing with them right now. I might lose my cool. They're supposed to get back to me within a day.
Pyro, what did you have to do in order to send it to them initially? Any details would be helpful. Thanks.
Edit: I went ahead and called after all. Spoke to a polite Indian guy. They're sending me a box. I have a feeling we are all going to go through this sooner or later, so, who's next?
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Damn, Cobra -- that sucks that you got the RRoD. Bleh. :(
Man, this RROD issue w/ these X360's must be costing Microsoft ridiculous amounts of $$$$.
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Edit: I went ahead and called after all. Spoke to a polite Indian guy. They're sending me a box. I have a feeling we are all going to go through this sooner or later, so, who's next?
I'd say me, but my 360 has been in a box in the garage since June. I'm probably going to sell it.
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Well, it's fully broken now. Goes to 3 red lights right away, with or without a disc. I'm glad in a way. I know this is covered. Such a Christmassy look. Red and green.
I sent an email to support at xbox.com. I probably should call instead, but I don't feel like dealing with them right now. I might lose my cool. They're supposed to get back to me within a day.
Pyro, what did you have to do in order to send it to them initially? Any details would be helpful. Thanks.
Edit: I went ahead and called after all. Spoke to a polite Indian guy. They're sending me a box. I have a feeling we are all going to go through this sooner or later, so, who's next?
Yea you'll get the box and it'll have some instructions. Basically you put the console in without any cords, take the hard drive off and any disc in the drive out, then you put it in the box, tape it up and put the shipping label it comes with on there and send it out via UPS. It used to come with a sheet that you filled out and checked what problem you were having and then filled out the reference number. This last time I didnt get that, and since I didnt have a red ringed console this time I typed out a description of what was wrong with it being as detailed as I could and sent it in with it.
The wait time is between 1 - 3 weeks. My first time it only took me one week. I sent mine out recently this passed Wednsday, I hoping I get the one week deal again, but Im thinking I wont be so lucky this time as I hear most people say its usually over that.
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The guy made it pretty clear not to include anything except the bare console. I asked specifically about the power supply, and he told me to leave that behind as well. Worst case (other than getting back a broken console) is about a month from right now. I can take a break for that long. It will give me the chance to finally play through Twilight Princess, among other things. Mass Effect doesn't have the immense pull for me that Burnout Paradise did, so I don't mind too much waiting to get back to it.
Damn, Cobra -- that sucks that you got the RRoD. Bleh. :(
Man, this RROD issue w/ these X360's must be costing Microsoft ridiculous amounts of $$$$.
Oh, I hope so. I hope it ends up sinking them, or at least hurting them enough to make sure no one tries to push a defective design on consumers again.
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It's killing them. Aren't the loss estimates in the billions now?
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They estimated a $1 billion loss on the additional warranty coverage. I don't know if it's worse than that, but I have to believe now that the failure rate is at best one of every few consoles. I couldn't have been more heat and power conscious with mine. It had lots of room to breathe, and the temperature in here is never above 75. Usually it's below 70 during the winter. The house is perennially closed, always heated or AC'd. The system was plugged into the APC UPS, which offers a lot of protection from power spikes, blackouts and brownouts. Its only mistreatment was that I used it a lot. I probably put 3 years of normal use into it over the past year and few months. Which is why I'm inclined to think that it's only a matter of time before they all fail. 2 of us here have now red-ringed. How many 360s among us, 6? Every other console I have ever owned still works, or worked at least while I owned it. I'm talking decades-old equipment. The 360 is the first to ever fail.
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I think they just don't make any piece of electronic like they used to.
Yes the 360 is just fucked regardless, but I find that most products of today just aren't built to last. I used to hear that when I was younger, and thought of it as something funny, that older people would say. But now I am convinced.
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Yeah, what Pug said. My PS2 is now failing (though that's mostly the disk laser calibration). Otherwise, no bad luck so far.
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Well to be fair the PS2 had a major problem with disc read errors. Mine no longer works. And the original NES had the whole blinking screen thing...
(http://www.bustedtees.com/bt/images/BT-blowme-catalog-4765.jpg)
But yeah, it's true. Things just are more disposable now. My ice maker went out on my refrigerator this week. We got the refrigerator in June! My parents' worked for like 12 years.
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Never had a problem with my NES, and my small PS2 is sitting close by. I put about 160 hours into FF XII recently, without any problems. I gave my daughter my PSX, and it still works. The Gamecube I gave her fried the power adapter. Got her a new 3rd-party one for $25, and it's all working fine. My GC is in fine shape. N64, works fine. SNES, works fine.
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Well yeah, other than the NES, the PS2, and the 360, I'm not aware of any other really common problems.
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Got the box. They supply everything, down to tape to seal the box and a return UPS label (which was stuck under a bottom box flap, and I made a tool of myself calling support about it, then having to backpedal when I found it--canceled initial ticket, new ticket, blah). Off it went. Now to hope the rest goes just as smoothly (except for well-hidden important paperwork).
One funny bit to the story. I walk into the UPS store and tell the kid behind the counter that it's a warranty return, so there's a label on it already. He said "oh yeah, we get about 3 of those a day". I asked if he knew what it was. "Xbox", he answered on the spot. Give that man a cigar.
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Well I got mine back, and its still not working... just a big waste of fucking time this has been.
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Amazing, did they not test it or something?
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Amazing, did they not test it or something?
They probably didn't do a damn thing. They probably turned it on, saw it didn't rrod, and boxed it back up.
Pyro seriously needs to compile everything he's done, edit it to where it presents really well, and then send it to a couple of video game news outlets.
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Pyro seriously needs to compile everything he's done, edit it to where it presents really well, and then send it to a couple of video game news outlets.
Exactly...
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I thought he had gotten the RRoD fixed. I thought the problem now is that it won't download anything with media-rights restrictions, no?
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I thought he had gotten the RRoD fixed. I thought the problem now is that it won't download anything with media-rights restrictions, no?
Right, thats what the problem was, I even wrote them a descriptive letter of the problem so there was no confusion. It apparently had no affect, I assume they saw the letter, didnt give a fuck about it, probably passed the Xbox down the line to some other people to look at it, they turned it on, saw it didnt red ring, and packed it back up.
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Well, hopefully Game Crazy will remedy the issue completely tomorrow...and in the process get an HDMI unit!
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This thread makes me glad that I never bought a 360. I would love to play some of the games on the system but it's definitely not worth the purchase, given that the system is very likely to fail.
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This thread makes me glad that I never bought a 360. I would love to play some of the games on the system but it's definitely not worth the purchase, given that the system is very likely to fail.
Eh, you'd have a point with older units, but they're a lot better than they were. And as annoying as it is at least they're covering every unit that RRoD's.
Course the rep kinda sticks no matter what now.
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Well they have to cover units that RRoD - it's their fault. They don't exactly get points for it.
Besides, even if they do have them fixed now (and sources on that?) I think that the PS3 is a better buy at this point. It didn't have a big library to begin with but it has some nice titles coming up, plus it has the blu-ray player to boot. And it won't fucking die on you unexpectedly.
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After purchasing a PS3 myself, I'd say I agree. The library isn't there yet, but it's getting there, and people seem to finally be coming to grips with how to program for it properly, so it'll only get better from here where multiplatform releases are concerned (though expect a few more bumps in the road).
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Well they have to cover units that RRoD - it's their fault. They don't exactly get points for it.
Besides, even if they do have them fixed now (and sources on that?) I think that the PS3 is a better buy at this point. It didn't have a big library to begin with but it has some nice titles coming up, plus it has the blu-ray player to boot. And it won't fucking die on you unexpectedly.
Yes, I agree completely. Now it is. A year ago, it was a waste of money. Late '06 is when I was in the market for a new console, and to me, it was a clear choice then. The 360's RRoD curse did not loom large. I didn't even hear about it until later, and retailers were still offering extended warranties on 360s. The library appealed to me, as did the power of the system. I threw my lot in with Microsoft, and that was that. If I had it to do all over again, I still would not have gotten a PS3 back then--but it's a moot point. I have a library of over 20 games on DVD and at least as many from XBLA. I'm beyond the point of no return. I hope the design revisions correct the problem, but unless they can be retrofit to my console, or they replace my console (something fraught with its own set of problems), it doesn't benefit me. And you're right, there's no guarantee yet that the design revisions will fix anything in the long run. There are more changes to the 360's motherboard in the works right now.
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XBL and the 360 controller still trump PS3's offerings thus-far. The dual shock design is nowhere near as ergonomic and comfortable as the 360 pad. The home update looks promising, but there's still a long way to go before Sony manages a feature set like XBL's.
Sony's making a few good decisions and the PS3 is starting to catch up, that much is certain. Whether Sony is smart enough to keep up the momentum? Who knows.
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I'll have to disagree with you on the controller. Everyone here for the meet agrees (except possibly idol, I can't remember if he weighed in) agrees that the PS3 controller is infinitely superior. I fucking hate the 360 controller. It was okay before, and it's relatively comfortable, but now that I've got what's essentially just a PS2 controller with triggers, I absolutely hate going back to use the 360. Most likely any game I can buy on both platforms that actually performs well on PS3 I'll be buying for PS3 instead of 360, and that's also thanks to the hard drive which I don't have for the 360 because they made the idiot decision to not make that a standard thing.
I will agree, however, that XBL is superior in a lot of ways. I truly hate the 360 interface, especially in the face of the PS3's much more expedient and elegant solution, but the Playstation Store is pretty lame. It's hard to find things, it navigates funny, and I just don't like it much in general. Plus there's that credit card address headache so many have experienced that's just stupid. Still, it did end up getting the job done for me, and the fact that I can actually play the games I have online for free is a huge plus (and 360 has no standard wireless without paying an assload for the stupid dongle which I absolutely will not do, so if I do decide to move that one to the living room, no XBL or anything for me anyway). Overall I'm much happier with my PS3 than my 360, and the only thing that keeps the 360 in the superior range is the fact that it's got a bigger library. If that changes, I'm a PS3 man all the way.
I really wasn't expecting to be such a convert, but I think what it ultimately came down to was finally having something to compare directly to the 360. I didn't have that before and thus didn't realize quite how much I didn't like about the 360. Once a superior component/methodology came down the pipeline, it was easy to see how much I'd simply been putting up with on the other end.
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Well to each his own as far as controller preference is concerned. I will say that I do prefer the 360's controller over a PS controller. The button placements themselves with both controllers are similar, but the analog stick positions and the trigger buttons feel much more comfortable on the 360 to me, even the shape of itself feels more well molded to my hands.
Anyway, controller discussion aside, I just got back from Gamecrazy where I originally bought my 360 and got it replaced. Me and K-Man know the manager and he was able to work with me, he said its against their policy to even consider replacements until after Microsofts warranty is up, but he was able to make an exception here even if he has to deal with his superiors about it. So its a brand new Pro unit with an HDMI port, so that worked out nicely considering all the bullshit I went through.
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I most definitely preferred the Xbox controller over the PS2, though I haven't yet experienced this current gen's PS3 controller. Also, I don't know about the guys from OW, but I've seen the vast majority of journalists state they find the the 360 controller to be superior.
Again, I haven't seen either of the new ones. (edit: I speak of PS3)
I also didn't like the first design of the 360 controller, but the second slight modification was perfect. (I actually meant Xbox 1. It was five in the morning here. :P)
For some reason the PS2 controller really hurt my hands after prolonged use.
edit:
WHOOOPS. I mean the first Xbox controller revision.
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There are different revisions of the 360 controller? I wasn't aware of that.
Whatever revision I have, I like it. I haven't held the PS3's controller.
As for the 360 vs. PS3 thing overall, if I had neither and was choosing one today, it would be the PS3. While XBLA is very nice, it's not a deal-breaker. The 360's library is just too similar to the PC's.
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I hated the Xbox controller after they made it smaller. I know that most people hated the huge controllers on the original Xbox but I found them perfect.
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Generally topics around here can contain a myriad of opinions. But really I can't see how anyone would prefer the dual shock design over the 360 pad. The 360 pad is MUCH more ergonomic, feels more solid in your hand, and the placement of the buttons overall just work out better. The PS3 pad specifically is a flimsy piece of shit. The trigger buttons also suck ass. They're mushy and have shady responsiveness. I haven't held a dual shock 3 yet, but hopefully by adding weight the controller will at least feel more solid. I was very saddened when I learned that Sony was throwing all of their mockup designs out the window to continue with the tired design of the dual shock controller. It may have at one time been considered ergonomic, but much better things have come since. Considering how much the analog stick is used, it should be on the face where the D-pad is (and where your thumb naturally rests when gripping the controller), not down at the bottom of the pad. Also, the L/R buttons suffer from poor placement. it feels awkward to grip the trigger buttons.
I understand we are a creature of habit, but Sony could have really provided a much better controller with their new flagship system. I'm tired of the old blocky Dual Shock design, and it really doesn't compare to the 360's at all.
And Pug, explain this 360 pad revision. I know nothing of it. Unless you made a typo and were really talking about the original xbox design.
And Que, regarding the hard drive. You can't blame Microsoft for the lack of an HD in your system solely because *you* made the choice to purchase a system without one. I personally hate the fact that some 360's don't come with HD's, but then I would never own one without an HD to begin with. In fact, if they were to eliminate the "arcade" systems, drop the price of a 20 gig HD to like 50 bucks or so, and start requiring users to have one, I'd be one happy camper (and those that originally bought the core/arcade system would be out less money than the ones that ponied up for the pro to begin with).
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I never said it wasn't my fault, but they gave me the option and I only had so much money to spare. I agree that it should have been forced... that's my point. If I didn't have the option, I wouldn't have had the option, but since they made that decision I knew most games wouldn't require it and since I didn't care about any of the online stuff, what was the point in spending the extra money when I didn't have it?
Anyway, I'm glad you guys all love the 360 controller and such, but I don't care for it at all. Ergonomics mean nothing to me. Neither controller makes my hands hurt or makes me feel uncomfortable in the least, I simply enjoy playing games on what I consider to be the superior design. All my PC controllers are basically exact duplicates of the PS2 controller design as well. I agree that the sixaxis controllers are too light, but that doesn't bother me at all when playing. If given the option between the two, I'll always take the PS3 controller. Pretty much everything K-Man said about them in the first paragraph of his last post I find to be exactly opposite of my own thoughts. I hate the 360 triggers with a passion and kind of always have, but I love the PS3 triggers, and I like the placement of the analog sticks right where they are. To each his own.
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There are different revisions of the 360 controller? I wasn't aware of that.
And Pug, explain this 360 pad revision. I know nothing of it. Unless you made a typo and were really talking about the original xbox design.
Sorry guys... I meant the first Xbox controller. I don't have the 360 controller, but have used it a few times at my friend's place and liked it well enough.
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And Que, regarding the hard drive. You can't blame Microsoft for the lack of an HD in your system solely because *you* made the choice to purchase a system without one. I personally hate the fact that some 360's don't come with HD's, but then I would never own one without an HD to begin with. In fact, if they were to eliminate the "arcade" systems, drop the price of a 20 gig HD to like 50 bucks or so, and start requiring users to have one, I'd be one happy camper (and those that originally bought the core/arcade system would be out less money than the ones that ponied up for the pro to begin with).
It's a mistake at a global level, because it takes away the power of a hard drive from the hands of game developers. Streaming can benefit immensely by dumping parts of the game data into the hard drive. If the devs can't assume there's a HDD, they have to design everything to work solely off the DVD. This problem was specifically brought up in Criterion podcasts in reference to Burnout Paradise, so it's not just theory out of my butt. The lead platform for that game is the PS3. They had to work the problem on the 360, and did a marvelous job, considering. The 1.2 patch, if it ever comes out, is supposed to correct the few remaining hitches in the 360 streaming.
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I got back a 360--not mine, but a replacement. I don't know where this thing has been. It seems to work OK, except for the stupid problem with XBLA games not working unless I'm logged into XBL. That sucks too hard for me to leave it alone. I read somewhere that there's a way now to rectify that, but I have to involve MS support again. Joy. Assault Heroes would not work unless I updated it. That's because if I refuse the update, I get logged off--and as I said, I have to be logged on to play my arcade games. (Otherwise, I get the trial versions.) The game locked up after playing for a about a half hour. That did not inspire a whole lot of confidence. Either the patch is fucked, the update process got fucked, or the machine is fucked. Then I played Crackdown for about 2 hours, and that worked fine. So it's probably not the machine. Poker Smash got a much-needed patch, and I played that last, for a good while. No problems.
XBL is very slow, and I really don't know if it's an issue with the clusterfuck that switching consoles involves, or if it's a problem with the service. On the whole, I've lost a lot of confidence in the system, and I don't think I'll be buying anything online at all for some time to come. Piss.
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Just because I can, I'll weigh in on the controller thing.
I don't really have a preference. They both work, they don't make my hands hurt, and after 2 minutes of playing a game I don't even think about what controller I'm using.
Ok, not really that interesting of a response. Whoops. Though I will say I even liked the Gamecube controller. Only problem with it is that little purple Z button. I always forget its there.
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I like the GC controller. The Z button is the only retarded thing about it, but they know it, and so only use it for things that don't require a fast response. The general layout with the left stick on the face instead of the bottom is pretty much what it should be otherwise.
I found my answer to fixing the problem with DLC on the new console right away. It's obvious on the main support page. I guess they got enough grief about it to finally do something about it.
Important Information About Your Downloaded Content After Console Repair/Refurbishment
Notice to customers who have had their Xbox 360 consoles serviced by Microsoft: If you previously downloaded content from Xbox LIVE Marketplace prior to your console service, you need to connect to Xbox LIVE to restore the licenses for that content on this console. If you don't, you'll only be able to use that content when signed in to Xbox LIVE with the profile that originally downloaded the content.
To restore your licenses:
1. Attach your hard drive or memory unit.
2. Turn on the console.
3. Sign in to Xbox LIVE with the gamer profile that originally downloaded the content.
4. Go to Xbox LIVE Marketplace and select Account Management, Download History.
5. Select an item and then select Download Again.
6. Repeat step 5 for each item in your download history.
After you download your content again, anyone on this console can use it, whether you're signed in to Xbox LIVE or not.
License restoration will only work on the console as returned to you by Microsoft’s service center.
Now to see if it actually works. Redownload everything. Great. Pain in the ass.
Edit: Nope. It's a lie. I'm thinking it only applies if you get your own console back. Into the breach once more, dear friends . . .
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HEY GUYS GUESS WHAT.
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You just saved a bunch of money on your car insurance?
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Ghandi, you're the one who put it best.
(http://i107.photobucket.com/albums/m310/Borgs_2006/omgpyros360.jpg)
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HEY GUYS GUESS WHAT.
Who wants to place bets on how long before MysterD comes in here and actually answers this question?
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Sorry, I haven't kept up. Was this a new one or a replacement?
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Microsoft needs to stop screwin' their customers over - whether it's 360 gamers; Windows gamers; or gamers who do both.
Of course, they been doin' this screwin' since their old Windows days... ;)
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Ghandi, you're the one who put it best.
Haha...completely forgot about that. Good stuff.
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Sorry, I haven't kept up. Was this a new one or a replacement?
This one is 2 years old, and will be the 3rd that red ringed.
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This one is 2 years old, and will be the 3rd that red ringed.
That's freakin' bullshit.
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This is such horseshit. I'm not even sure what to say. I'd like to recommend the latest chipset, which uses 80-100 watts less than the original design. But hell, I don't know how long mine will last. I'd like to believe they've fixed the issue finally, but I don't trust them. Every time Fallout 3 hangs, I hold my breath, wondering if the hardware blew again. Who needs that aggravation? Besides, you know they won't replace yours with a Jasper, and why should you have to go buy one? You already spent good money on the platform.
Sorry, Pyro.
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This one is 2 years old, and will be the 3rd that red ringed.
That's insane. Absolutely nuts.
Was this a third new one that red ringed, or a third repaired/replaced one from MS's warranty thing?
My first RRODed n a year even though it was a falcon. I paid $50 to get it repaired, and it failed on me again a month later... this time beyond repair.
Here's the real twist: I didn't even use the damn thing that much. I basically used it whenever my friends were over on the weekend, or when my brother was over. At peak use, I'd say I used it for 4-6 hours a day, maybe three days a week. The only games I played it on it extensively alone, were GTA4 and SF4. It just wasn't enough use for it to crap out.
I got a Jasper and only recently have started to use it (aside from the occasional game of Fifa 10), playing Splinter Cell: Conviction. Let's hope it lasts...
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My second one went Wednesday. Still covered under warranty, thank Jebus.
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Like I said... my friend at work is on his 6th box. Fuck these people.
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aaaaand that settled that. I'm getting a PS3.
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Yes. Without a vested interest in the 360 (library of games already bought, or all your friends play on XBL, etc), I think getting a PS3 is close to a no-brainer. The Jasper needs to get older before it proves itself (if it ever does). Right now, it's still a crapshoot.